Policies
Late Cancellation/No Show Policies:
All Regularly Scheduled Classes have a 24-hour cancellation policy. You must cancel your class via the scheduling system 24 hours prior to the start of your class. A phone call, voicemail, email or text does NOT constitute notice or cancellation. Failure to cancel within the 24 hour time period will result in a late cancellation. Late cancels or no shows will result in a loss of the class payment/class credit OR a fee of $20. The $20 fee will be charged for any late cancellations or no shows for select membership holders, no exceptions. NO REFUNDS will be given. All late cancels/no show fees must be paid prior to taking your next class. All Early Cancellations will be credited back onto your account.
All Private/Semi-Private Lessons and Studio Rentals have a 72 hour cancellation policy. You must cancel your session via the scheduling system 72 hours prior to your scheduled private/semi-private lesson/rental AND contact the studio or instructor directly. Failure to cancel within the 72 hour time period will result in a late cancellation. Late cancels or no shows will result in a loss of private lesson/rental credit/payment studio fee AND a late cancel/no show fee of $25. NO REFUNDS/CREDITS will be given. No exceptions. All late cancels/no show fees must be paid prior to your next session. All Early Cancellations will be credited back onto your account.
All Mora Instructor Workshops, Intensives, and Series have a 72 hour cancellation policy. You must cancel your workshop via the scheduling system 72 hours prior to the workshop, intensive, or series. A phone call, voicemail, email or text does NOT constitute notice or cancellation. Failure to cancel within the 72 hour time period will result in a late cancellation. Late cancels or no shows will result in the loss of your full workshop, intensive, or series payment or loss of said class in a series of cancellation of one session in a series. NO REFUNDS will be given. No exceptions. All Early Cancellations will be credited back onto your portal as account credit.
ALL GUEST ARTIST/INSTRUCTOR WORKSHOPS are NON-REFUNDABLE. NO REFUNDS will be given. No exceptions. Late cancels or no shows will result in the loss of your studio fee or full workshop, intensive, or series payment or loss of said class in a series of cancellation of one session in a series. NO REFUNDS will be given. No exceptions. All Early Cancellations will be credited back onto your portal as account credit.
All Private Parties/Private Events have a 96 hour cancellation policy. Deposits are NON-REFUNDABLE regardless of time period. You must contact the studio directly via phone or email 96 hours prior to your scheduled event in order to cancel. Failure to cancel within the 96 hour time period will be deemed a late cancellation. Late cancels will result in the loss of your party deposit AND any payments/fees already made. Parties can be rescheduled if done outside of the 96 hours of original event date and time and can be booked for up to 60 days of your initial scheduled date. Failure to reschedule outside of the 96 hours of your event or no shows will result in a loss of your full deposit amount and payment, NO REFUNDS will be given, NO EXCEPTIONS.
Class/Workshop Minimums & Maximums:
Lynnwood, WA Location-
All drop-in classes must have three students in order to proceed with class. If registration falls below the minimum the class will be canceled 24 hours prior to start time and the pass will be credited back to your account.
All open studio sessions must have three students in order to proceed with class. If registration falls below the minimum the class will be canceled 24 hours prior to start time and the pass will be credited back to your account.
All workshops/intensives/series must have three students in order to proceed. If registration falls below the minimum the workshops/intensives/series will be canceled 24 hours prior to start time and your account will be credited the amount that was paid as account credit.
All classes will be at a maximum of 6 students for regular weekly drop-in classes/series excluding flexibility (max will be 10).
All workshops/intensives will be at a maximum of 6-10 students dependent on the structure of the workshop.
Everett, WA Location-
All drop-in classes must have four students in order to proceed with class. If registration falls below the minimum the class will be canceled 24+ hours prior to start time and the pass will be credited back to your account.
All open studio sessions must have three students in order to proceed with class. If registration falls below the minimum the class will be canceled 24+ hours prior to start time and the pass will be credited back to your account.
All workshops/intensives/series must have three students in order to proceed.. If registration falls below the minimum the workshops/intensives/series will be canceled 24 hours prior to start time and your account will be credited the amount that was paid as account credit.
All classes will be at a maximum of 8 students for regular weekly drop-in classes/series excluding flexibility (max will be 10).
All workshops/intensives will be at a maximum of 6-10 students dependent on the structure of the workshop.
Late Arrivals:
Please arrive on time. We recommend arriving 5-10 min early. Doors are locked as soon as class begins. Classes will start no more than 5 minutes after the original class start time.
If you are more than 5 minutes late to class then it will be considered as a no show and you will not be permitted to participate. We understand there are times you may be late, so please enter the building quietly and respectively. The door will be left unlocked up to 5 minutes after class start time. If you are running a few minutes late, send a message directly to your instructor through the Mora App or send us a text to let us know.
Habitual tardiness is disruptive and will not be tolerated.
Refunds will NOT be given for late arrivals if you are turned away. Class credit will be forfeited.
In Studio Policies:
Please take off your shoes after arrival. There are designated areas for all your items from shoes to bags. Make sure your items find their temporary home. We like to dance and roll around a clean and decluttered floor, so let’s work together so we can slither and glide to our hearts content!
Keep cell phones away during classes. You can check your phone during breaks or use it to take quick notes of what we did in class but keep use to a minimum and stay behind the black curtain or step outside/into the front office. We know we use our phones for everything, but leave them away. You are here to learn, grow, and dance. Let yourself be distraction free while you are with us, it’s an amazing feeling to get lost in the moment and connect with yourself. Find time for yourself and take 75 minutes to leave everything outside those Mora walls!
Videotaping and photography of yourself is allowed and encouraged when the time is permitted in class/studio. Your instructor will let you know when and if that time is permitted. We don’t have time to record in every class so please keep devices away unless given permission. We DO NOT allow recording during freestyle.
Videotaping and photography of instructors or other students is strictly prohibited unless explicit permission is given. Videotaping of instructors breaking down moves is strictly prohibited.
Students may NOT teach or instruct others. We love our job and worked hard to get here. Let us continue to share our knowledge with you, besides it's what we get paid to do!
NO JEWELRY! It can damage our equipment. We have a holder for all jewelry located by the cubbies so you have somewhere safe to place your jewelry during class.
Immediately notify your instructor of any injury or illness. Your safety is our number one priority.
Please do NOT come to class sick. It’s not nice to risk others' health, so stay home and get better. We will be here when you’re ready to come back. We will miss you until then!
Always remember to use a crash mat or ask for a spot. Do not attempt anything you are unsure of or haven’t been taught by an instructor. You must feel comfortable having a spot, if you do not want to be touched then we can not allow you to do the move for safety purposes.
Safety, injuries, and pregnancies:
Please refrain from instructing or spotting fellow students in class. For the safety of our students and instructors we reserve the right to dismiss any participant who violates our safety and non-discrimination policies.
We have the right to ask you to leave if we feel you are being unsafe in class. Safety is our priority and we take pride in making sure all of our students progress at a safe progressive pace that works for each individual.
If you are recovering from an injury you must inform Mora management immediately and provide a doctor's note clearing you for physical activity. Make sure to inform your teachers prior to class so they are aware of your injury to ensure they have modifications for you where/if needed.
If you are pregnant you must inform Mora management immediately and provide a doctor's note clearing you for physical activity.
Keeping a safe space:
Mora is a safe space for ALL individuals.
We welcome members of the LGBTQIA+ community with open arms
Discrimination based on race, color, sex (including sexual orientation, pregnancy, or gender identity), weight, religion, national origin, disability, age or genetic information is illegal and will not be tolerated. We have a zero-tolerance policy for discrimination or harassment of any kind.
Be respectful and courteous to all those around you. We are here to explore, to learn, to dance, to get strong, to grow, to make new friends, and to have fun together. We are a community that supports each other.
Age Requirements:
All drop in classes, open studio sessions, studio rentals, workshops, intensives & series are 18+ years of age unless otherwise noted.
Private and semi-private sessions are 6+ years of age. To book a private email admin@morapoleandaerial.com.
Under 18 years old waivers must be signed by parents/guardians in order to participate.
Contact us at admin@morapoleandaerial.com with any questions
Drug/Alcohol Policy:
DO NOT consume any drugs or alcohol prior to or during class. If we see you are under the influence you will be asked to leave immediately and it will be considered a late cancel/no show.
Smoking/vaping are not allowed in or around the studio.
Miscellaneous:
No pets allowed. But cute pictures you want to share are. #morapets
No unpaid guests or observers are allowed.
Mora Pole and Aerial is not responsible for damaged, lost, or stolen property. Please secure your personal belongings. We do have a lost and found that will be posted to be claimed at the end of each month. If items are not claimed, they will be donated to a good home.